Privacy Policy
PRIVACY POLICY
Privacy Policy
Welcome to www.gakondo.rw! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using www.gakondo.rw, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information
- Name: To personalise your experience and process orders.
- Email Address: To send order confirmations, updates, and promotional materials (if you opt-in).
- Phone Number: To contact you regarding your order or delivery.
- Shipping Address: To deliver your purchases.
- Payment Information: Credit/debit card details, mobile money numbers, or bank transfer information (processed securely and not stored on our servers).
Non-Personal Information
- Browsing Data: Such as IP address, browser type, device information, and pages visited on our website.
- Cookies: Small data files stored on your device to enhance your browsing experience and analyse website traffic.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders.
- To communicate with you about your orders, including confirmations, updates, and delivery notifications.
- To improve our website, products, and services.
- To send promotional offers and newsletters (only if you have opted in).
- To comply with legal obligations and protect against fraud.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, and delivering orders (e.g., courier services, payment processors).
- Legal Compliance: When required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
4. Data Security
We take the security of your information seriously and implement appropriate measures to protect it:
- Encryption: All sensitive information (e.g., payment details) is encrypted during transmission.
- Secure Servers: Your data is stored on secure servers with restricted access.
- Regular Audits: We conduct regular security audits to ensure the safety of your information.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct your information by logging into your account or contacting us.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Analyze website traffic and user behavior.
- Remember your preferences and shopping cart items.
You can disable cookies in your browser settings, but this may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
8. Children’s Privacy
www.gakondo.rw is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of www.gakondo.rw constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
- Email: info@gakondo.rw
- Phone: +250 785 989 029 (available Monday to Friday, 9:00 AM to 5:00 PM CAT)
- Live Chat: Available on our website during business hours.
11. Governing Law
This Privacy Policy is governed by the laws of Rwanda.
Any disputes arising from your use of
www.gakondo.rw shall be resolved in the courts of Rwanda.
Thank you for trusting www.gakondo.rw with your personal information.
We are committed to protecting your privacy and providing a safe and enjoyable shopping experience.
This Privacy Policy is clear, comprehensive, and aligned with best practices for online businesses.
Let me know if you need further adjustments or additional sections!